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Privacy policy

Housing Japan – Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand clearly how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy.

Housing Japan (hereafter referred to as "us" or "we") complies with the laws and regulations regarding the protection of personal information, and is dedicated to paying strict attention to the protection of customers important personal information.

Disclosure or Distribution of Personal Information to a Third Party

Except in the following cases, personal information collected from customers shall not be disclosed or distributed to a third party:

  1. When the customer gives their consent

  2. When stated by law
  3. When disclosing information in a way that individual customers cannot be identified
  4. When it is difficult to obtain the consent of the customer in order to protect a person’s life, person or property
  5. When consigned by a cooperating company or subcontractor that has signed a nondisclosure agreement regarding personal information with us to provide personal information required to provide customers with invaluable service
  6. When requested to disclose information according to law by a public institution such as a law-enforcement agency, court of law or government office

Managing Personal Information

We will make every effort to manage and protect personal information by reasonable security safeguards to make sure it is not lost or stolen, leaked, copied, disclosed, modified, accessed without authorization, destroyed, or used for slander during the collection, usage and storage processes. We will also make readily available to customers information about our policies and practices relating to the management of personal information.

Handling and Use of Personal Information

We collect personal information by lawful and fair means. Personal information collected by us via user registration and our Web site shall only be used when necessary at the customer’s discretion, with the knowledge or consent of the individual concerned. Personal information collected shall not be used other than for the following purposes without the consent of the individual unless stated by law:

  1. To introduce the customer to a real estate agent or similar institution managed by us in the event that the customer has requested information regarding real estate (buying and selling or renting)
  2. To inform the customer about new products and services related to real estate (buying and selling or renting)

Disclosing, Amending, Deleting or Stopping Stored Personal Data

If a customer’s personal information is recorded incorrectly and a request is received from the customer, the data may be amended, changed or deleted upon confirmation from the customer. Furthermore, if personal information is handled by us in a manner other than which it should be used or is provided to a third party against the law, the circulation of personal information shall be stopped immediately or cancelled. (In this case, the customer shall be requested to provide publicly recognized identification in the form of a driver’s license, passport, etc.)

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. We are continually making improvements to these regulations as we deem necessary or according to law by a public institution such as a law-enforcement agency, court of law or government office

For Inquiries regarding this Privacy Policy

  • Housing Japan
  • Real Estate License Number – Tokyo-3-79112
  • Akasaka 2-17-22, Minato-ku, Tokyo
  • Phone: (+81) 03-3588-8861
  • Hours: Weekdays 9:00am – 6:00pm